Privacy Policy

Effective Date: 10 October 2026  |  Last Updated: 10 October 2026

1. Introduction

BITBITE LTD ("we", "us", "our") operates the website located at bitbite.co.uk and is the parent company of a group of specialized software ventures serving UK care and enterprise sectors.

This Privacy Policy explains how we collect, use, process, and protect personal data when you:

• Visit our website
• Contact us by email or telephone
• Enquire about our platforms, products, or services

We are committed to protecting personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance from the Information Commissioner's Office.

2. Data Controller

The Data Controller responsible for personal data processed through this website is:

3. Personal Data We Collect

3.1 Information You Provide to Us

This website does not contain forms. If you contact us by email or telephone, we may collect:

• Name
• Email address
• Phone number
• Organisation name and job title
• The content of your message and any information you choose to share with us

3.2 Technical Data

Like most websites, our web server may automatically record limited technical information when you visit, such as your IP address, browser type, device type, pages requested, and the date and time of the request. We use this information only to keep the website secure and working properly.

4. How We Use Your Personal Data

• To respond to your enquiries and provide the information you request
• To arrange demonstrations and discuss our platforms and services
• To manage our business relationship with you
• To maintain the security and performance of our website
• To comply with our legal and regulatory obligations

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Legitimate Interests

Responding to enquiries, operating and securing our website, and developing our business, where our interests are not overridden by your rights.

Contract

Processing necessary to take steps at your request before entering into a contract, or to perform a contract with you.

Legal Obligation

Where we are required by law or regulation to keep or disclose certain records.

6. Our Products and Services

Our group ventures, such as Academy4Care and Plan4Care, are operated through their own websites and have their own privacy notices. This policy applies only to bitbite.co.uk. Please read the privacy notice on each site you visit.

7. Children's Data

Our website is intended for businesses and professionals and is not directed at children. We do not knowingly collect personal data from children.

8. Data Storage and Security

We take appropriate technical and organisational measures to protect personal data, including HTTPS encrypted connections, restricted access to business email and records, and the use of reputable hosting and email providers.

9. International Data Transfers

We aim to keep personal data within the United Kingdom. Where a service provider processes data outside the UK, we ensure appropriate safeguards are in place as required by UK GDPR.

10. Third-Party Service Providers

We use trusted providers to support our business, such as website hosting and email services. All providers are required to maintain appropriate data protection safeguards.

11. Data Sharing

We do not sell personal data. Personal data may be shared only in limited circumstances, including:

• With our service providers, where necessary to run our business
• With other BITBITE group companies, where your enquiry relates to their products
• When required by law or by regulators
• When necessary to establish, exercise, or defend legal rights

12. Data Retention

We keep personal data only for as long as necessary for the purposes described in this policy. Enquiry correspondence is normally kept for up to 24 months after our last contact, unless a longer period is required for a contract or by law.

13. Your Data Protection Rights

Under UK GDPR you may have the right to:

• Request access to your personal data
• Request correction of inaccurate data
• Request erasure of your personal data
• Request restriction of processing
• Request data portability
• Object to certain processing activities

Requests should be sent to info@bitbite.co.uk. We aim to respond within one month.

If you are unhappy with how we handle your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

14. Cookies

This website does not use analytics or advertising cookies. It may use strictly necessary technical storage that is required for the site to operate. You can control cookies through your browser settings.

15. Data Breach Procedures

We maintain procedures to detect, report, and investigate data breaches. If a breach poses a risk to individuals, we will notify the Information Commissioner's Office and affected individuals in accordance with UK GDPR requirements.

16. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be published on this page with a revised date.

17. Contact Us

For privacy related questions or requests please contact: